Sabadell CAM Bank
I am just wondering whether any other person has experienced the inefficient manner in which the Sabadell CAM bank works.
My friend and I went into what was the CAM Bank at Almeda del Mar. She wanted to set up a direct debit for her SUMA car tax and I wanted to cancel an existing direct debit and set up a new one for car insurance.
We were told that you have to go to Torrevieja to do transactions like that.
So off we went to Torrevieja branch, parked the car and joined the queue of many! When we eventually sat down at a desk we were told in no uncertain terms: "If you don't speak Spanish we cannot deal with you."
My friend had all the relevant information from SUMA to initiate the direct debit but still the woman would not do it. She was unhelpful and extremely rude.
Whilst we both know some Spanish, when it concerns financial matters we like to have someone who speaks some English. Considering the CAM was originally supposed to be a Bank that was conducive to English speaking people they are now sadly lacking in customer relations.
We have both been in what was the CAM Bank for many years and have never been treated in such an off-handed fashion.
In fact we shall be transferring our accounts to a more efficient bank and especially a bank where the staff know what they are doing and are polite to their customers.
Despite several visits to the Punta Prima branch, my friend never receives any post from the bank, and despite knowing my post office box address which they have been using for the past 12 years they started sending private information to a box which I do not use.
Why not join a bank where they do speak English, I speak fairly good Spanish but I certainly would not trust my money in my Spanish, in fact I've lived here for 24 years and have never heard of a Spanish Bank where none of the staff can speak English, at least one of the staff speak English in all the banks on the Costas.
Hi Daisy,
I know everyone enjoys a little bank bashing but look at it from the bank's view and imagine going into Barclays in the UK and trying to setup a direct debit and not speaking English.
If the bank were to get anything wrong then I'm sure you wouldn't be very happy - I think there is an important message here that people living in a foreign country should try and learn at least enough Spanish to get by or take someone who can translate.
best wishes I know this is an old thread.
Michael